Procedures in Handling People
1. Try not to reprimand, censure or grumble.
2. Give legit and genuine appreciation.
3. Stimulate in the other individual an excited need.
Six different ways to make individuals like you
1. Become really intrigued by other individuals.
3. Keep in mind that an individual’s name is to that individual the best and most significant sound in any language.
4. Be a decent audience. Urge others to discuss themselves.
5. Talk as far as the other individual’s interests.
6. Make the other individual feel significant – and do it earnestly.
Win individuals in your mind
1. The best way to outwit a contention is to evade it.
2. Show regard for the other individual’s suppositions. Never state, “You’re off-base.”
3. On the off chance that you are incorrect, let it be known rapidly and insistently.
4. Start in a cordial manner.
5. Get the other individual saying “indeed, yes” right away.
6. Give the other individual a chance to complete a lot of the talking.
7. Give the other individual a chance to feel that the thought is his or hers.
8. Attempt sincerely to see things from the other individual’s perspective.
9. Be thoughtful with the other individual’s thoughts and wants.
10. Claim to the nobler thought processes.
11. Perform your thoughts.
12. Toss down a test.
Be a Leader: How to Change People Without Giving Offense or Arousing Resentment
1. Start with acclaim and genuine appreciation.
2. Point out individuals’ missteps by implication.
3. Discussion about your own missteps before scrutinizing the other individual.
4. Pose inquiries as opposed to giving direct requests.
5. Give the other individual a chance to conceal any hint of failure face.
6. Applause the scarcest improvement and recognition each improvement. Be “generous in your endorsement and sumptuous in your recognition.”
7. Give the other individual a fine notoriety to satisfy.
8. Use consolation. Influence the deficiency to appear to be anything but difficult to address.
9. Fulfill the other individual about doing the thing you recommend.
That helps me to remember this axiom by Thomas Carlyle: “An incredible man demonstrates his enormity by the manner in which he treats little men.”
On managing individuals
On the mystery of progress
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Analysis is purposeless in light of the fact that it puts an individual on edge and as a rule influences him to endeavor to legitimize himself. Analysis is perilous, in light of the fact that it wounds an individual’s valuable pride, harms his feeling of significance, and excites hatred. … . Any trick can censure, denounce and grumble—and most tricks do. Be that as it may, it takes character and poise to comprehend and excusing.
When managing individuals, let us recollect that we are not managing animals of rationale. We are managing animals of feeling, animals bristling with preferences and inspired by pride and vanity.
[T]he just path on earth to impact other individuals is to discuss what they need and tell them the best way to get it.
On the off chance that there is any one mystery of progress, it lies in the capacity to get the other individual’s perspective and see things from that individual’s point just as from your own.